Engagement Rings - Diamond Rings

Returns Policy

All goods are supplied with 30 day money back guarantee provided that they are returned as sold, ie unworn with all the supporting paperwork. All returns must be sent by Royal Mail special delivery and fully insured by sender. A full refund will be issued less the initial cost of posting.

365-diamond.com will exchange for any other item in our collection, refund your money or send replacement goods. This excludes any items that have been designed through our bespoke service, ie designed exclusively for our client by themselves or by 365-diamond.com.

WARRANTY

All goods sold by 365-diamond.com are supplied with a lifetime warranty, which covers manufacturing defects. Our jewellery is handmade to a very high standard and any wear and tear or damage after delivery is the customer's responsibility. Our guarantee does not cover any work carried out by a third party.  Note: Due to the excellent skills of our diamond setters our diamonds will not just fall out but can be dislodged if knocked or a claw is damaged/lifted, all stones are set securely and checked prior to delivery. If at any time your diamond is loose we advise that you contact us immediately so we can advise accordingly.  We therefore strongly recommend that you fully insure your diamond jewellery as loss of diamonds does not fall under the 365-diamond.com warranty.

Interest Free Credit

At 365 Diamond we want all our customers to be given the opportunity to buy what they really want and not just what they can afford right now. With our straight forward Interest Free Credit facilities you get just that, no set up fees, no exit fees and best of all, absolutely NO INTEREST. Simply spread the cost of your purchases over easy to manage monthly installments.

Representative Example of Finance

12 Months Interest Free Credit

365 Diamond Limited are licensed credit brokers “Licence Number 592351”. Credit is subject to status and available to permanent UK residents only. Finance will be provided by V-12 Holdings Limited trading as v12Finance.com. Registered in England Number 04585692. Registered Office: V-12 Holdings Limited, Unit 20, Neptune Court, Vanguard Way, Cardiff, South Glamorgan, CF24 5PJ. The retailer is 365 Diamond Limited. Written terms available on request.

Applying for online finance

Applying for online finance couldn't be easier or more convenient. Once you've chosen the products you'd like to purchase, simply complete a brief on-line application form accessed via the 'checkout'. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

Your questions answered!

Here are some of the most commonly asked questions regarding online finance.

• 
  What Options are available?
  We offer a range of 6, 9, 12 and 18 Months Interest Free Credit on all orders over £500.00.  The finance term is dependent on the amount you spend. Finance orders are subject to a minimum deposit of 10% which will be taken from your Debit/Credit Card once your order has been confirmed and approved.
  
  
  

  £500 - £750	6 Months Interest Free Credit
  £751 -£1000	6 and 9 Months Interest Free Credit
  £1001 - £1750	6, 9 and 12 Months Interest Free Credit
  £1750 Plus	6, 9, 12 and 18 Months Interest Free Credit

• 
  How quickly will my application be processed?
  If your online application is received between 9am and 8pm, Monday to Friday (excluding Bank & Public holidays), 9am and 6pm on Saturday, or 10am and 5pm on Sunday then in the majority of cases, you will receive a decision within a matter of minutes. If you submit your application outside of these hours, then you will likely receive a response the next working day. You will be sent an email to confirm the status of your application as soon as it has been processed.
• 
  Once my application is approved, what happens next?
  Within minutes of your application being approved, you'll be sent via email, a link to your credit agreement, which can be easily downloaded. Alternatively, you can request for a printed out, hard copy of your agreement to be posted to you. All agreements are supported with a copy of the terms and conditions. Once downloaded/received, you'll need to read the agreement carefully, then sign and return it to our finance company. Note that products will not be allocated to your order until your completed and signed agreement is returned and received. Shipment of your goods will follow as soon as your agreement has been returned to our finance company (usually on the same day).
• 
  Will you credit score me and if so, what does this mean?
  Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion, disability or colour.
• 
  If you decline/refuse my application, what is the reason?
  In addition to credit scoring, confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies are all taken into account. Though you will not be provided with a main reason for decline of your application, it is usually based on one, or a combination of the following:

1. Your credit score (note that every finance company will score you differently)
2. Adverse credit reference agency information
3. You are considered to be overcommitted
4. You are aged under 18
5. Your existing account performance with other lenders

• 
  What type of information do credit reference agencies hold about me?
  Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
• 
  How do I obtain a copy of this information?
  You should send a cheque for £2, made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:

You can also find out more about credit decisions by visiting the above companies' websites: http://www.experian.co.uk/,http://www.equifax.co.uk/ and http://www.callcredit.co.uk/ the above listed agencies will provide details of information relating via these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

• 
  Who is my finance actually with?
  We source the best value finance products from providers who excel in their customer service. Your finance agreement will be with one of the UK's leading finance houses.

• 
  If my application is not successful, can I re-apply?
  Yes. We acknowledge that your circumstances change and just because a previous application has been refused, it does not mean that a further request will be automatically turned down. We do suggest however, that you leave at least 3 months between applications.
• 
  Who is eligible to apply for online finance?
  To apply for online finance, you must be at least 18 years or older, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last three years or more. Unfortunately, online finance cannot be offered to residents of Eire. Homemakers aren't excluded from application under their own names; however the employment details of your spouse will be required in order to process your application.
• 
  Can I request delivery to an address other than my home?
  In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.
• 
  Can I change my order in part or whole after applying for online finance?
  To ensure your chosen products are correctly delivered to you, if you need to change your order in anyway, it will be necessary to cancel your order and re-key it as if it were new. We apologise for any inconvenience this may cause. If you've already received confirmation of approval for online finance via 365 Diamond, by the time you decide to change your order, then the decision will stand from your original application so long as the order value has not increased. If however, you then go on to make subsequent orders funded via online finance, and then each will be treated as a new application and will be processed in the normal way.
• 
  Are the goods I’ve ordered set aside for me until the approval process is complete?
  Our system is such that goods are allocated to your order only when your completed and signed agreement is received back. This means there's a small chance that the product you ordered may be sold out by the time your agreement is received. To avoid disappointment, we recommend minimising any delay by completing and returning the agreement as soon as you can.
• 
  What products can I not buy with online finance?
• 
  What if I still need assistance after reading the information in this section?
  Simply contact us via our contact page detailing the nature of your enquiry. A customer services advisor or a member of our online finance team will get back to you as soon as possible with an answer to your question.