FAQ
Frequently asked questions:
Why buy on-line?
365-diamond.com has developed an efficient online cost structure. By buying direct from the manufacturer you are eliminating the traditional layers of diamond wholesalers and high street jewellers, thus saving you up to 60% from high street prices.
What if I do not like the design or wish to return my purchase?
365-diamond.com offer a full 30 day no quibble money back guarantee (see refund policy). You can have a full refund or we will quite happily re-set your diamond into another ring style (there is a small charge for making up a new ring). Our refund policy excludes any item that has been designed through our bespoke service, ie designed exclusively for our client by themselves or by 365-diamond.com.
What if I don't know the ring size or if my ring does not fit ?
If you don't know the ring size we will make your ring to a standard size and it can be re-sized afterwards if necessary. 365-diamond.com will re-size your ring for a small charge (to cover costs) if the fit is not perfect, this takes 3-5 workings days. (Note re-sizing can be carried out at any time it does not fall under our 30 day refund policy). Please return using Royal Mail Special Delivery to: Customer Services, PO Box 4528, Shenstone, Lichfield, Staffordshire, WS14 4AG. Please note, if the ring size ordered is larger than size S for any ring other than a wedding ring there will be a surcharge of £50 to cover the cost of the extra metal.
Is it important to buy a certified diamond?
Diamond certificates are generally supplied with diamonds that are .30 carat and over. The grading certificate is your guarantee that your diamond has been independently graded for carat weight, colour, clarity and cut by one of the three main independent, non profit making diamond grading laboratories. 365-diamond only buys diamonds that have been pre graded by the GIA, HRD, IGI or EGL. For more information on diamonds see About Diamonds on our home page.
What is the cut grade of my diamond?
365-diamond.com only buy diamonds that have cut, polish and symmetry grades of 'good' or above. We do not buy poor or fair grades.
What if my certificated diamond is not in stock?
If we don't have a like for like diamond in stock then we will telephone you prior to putting your ring into production to discuss an alternative diamond.
How big is my diamond?
People often confuse the carat weight for the size. Please go to Diamond Sizes at the top of the home page to see approximate mm sizes of diamonds.
Do we sell conflict diamonds?
The answer is no. Conflict diamonds are diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognised governments and are used to fund military action in oppositions to those governments, or in contravention of the decisions of the Security Council.
How long will my order take?
Every piece of jewellery in 365 Diamond’s collection is hand made to order by experienced goldsmiths and diamond setters. We ask for 7-10 working days from order date to delivery. Manufacturing can be quicker if necessary, please request this when ordering. Please note full eternity rings and diamond set wedding rings can take up to 10-15 working days.
Does my piece of jewellery come with a valuation?
Every piece of jeweller with the exception of our wedding rings are supplied with a free of charge valuation for insurance.
Do all products carry a hallmark?
Yes, all our products are hallmarked by the Assay Office of Great Britain, which is your guarantee of the precious metal content of your jewellery. Hallmarking was originally introduced in the 1300's by a statute of King Edward I and is one of the earliest forms of consumer protection.
How can I tell the ring size?
If you do not know the ring size we are happy to post you a free ring sizer. Please request this on-line.
Can I order over the telephone
Yes, at 365 Diamond we prefer to speak to our customers, we appreciate this is an important purchase and our staff can advise on the best selling designs and give expert advice on diamonds.
How is my jewellery packaged?
Every piece of jewellery is supplied in a wooden presentation box.
How is my jewellery delivered?
Your purchase will be delivered by Royal Mail Special Delivery which is a guaranteed next day service, before 1pm, your jewellery is fully insured. Note - the packaging is plain.
What is the difference between platinum and white gold?
Platinum is naturally white and will never lose its brilliant lustre. White gold is yellow gold mixed with other metals to make it whiter and is often plated with rhodium to achieve its shiny white surface. Over time white gold will begin to yellow and may require re-plating to regain its white colour.
An easy way to tell if a ring is platinum is to pick it up. Platinum is denser than gold, so a platinum ring will weigh about 40% more than the same design in gold. The tactile feel and reassuring weight of platinum cannot be matched by any other precious metal, which is something that men in particular tend to appreciate on their wedding ring.
Does platinum scratch?
All precious metals scratch, and platinum is no exception. However, with platinum, its surface qualities mean there is no measurable metal loss and the piece maintains its integrity and mass. This unique quality means that over time platinum does develop a natural patina, a matte finish, that is preferred by many owners. But if you prefer a high finish on your platinum pieces, a qualified jeweller can maintain it with regular polishing.
As durable as platinum is, it’s important to remember that it is still precious jewellery and needs to be taken care of. It is not indestructible so some housework, gardening and other heavy work could affect the appearance of platinum jewellery.
